I can’t watch any videos
You probably don’t have the correct version of Flash Player installed. You need Flash Player 9 or above to watch the videos. You can download the latest version of Adobe Flash Player by clicking here. Please also be aware, for quality viewing, we recommend a minimum of a 1mb broadband connection.
The videos keep stopping
If you are experiencing problems viewing, ie. videos keep stopping, it is possible that your broadband speed is inadequate. You can check your speed on the ThinkBroadband website. Copy and paste or click the following link: http://www.thinkbroadband.com/speedtest.html then press 'Start'. You will be given an up and a down speed; you will also need to click if you live in or outside the UK. If your speed down is over 1000 it should be adequate and your speed up should be around 350. Speed will vary a bit depending on the time of the day you are using the internet and how many people are on line. If you find your speed is inadequate, you should contact your broadband provider and ask them to check your connection (or discuss upgrading it).
To check your expected line speed versus your actual line speed, you can use http://www.samknows.com. By entering your telephone number and postal code, the website will check your line quality and give you an assessment of the speed your line should be able to deliver. Again, if the estimated figure is drastically different from the actual speed, you should contact your broadband provider. Remember that broadband speeds quoted by providers are ‘up to’ figures only.
Some of the videos on Horse Hero are streamed (which has the advantage of allowing you to move around the video while you are watching). However, most are downloaded, thus if you have poor broadband connection and have difficulty viewing, you can pause the video, allow the pink line to fully travel the width of the player, then click to 'play' and you should be able to watch the video uninterrupted.
I can’t hear any sound
Firstly, ensure that the volume on your computer is turned up (click on the volume icon at the bottom right of your computer screen and slide the indicator to maximum). Secondly, ensure your computer speakers are turned up. (Check that you can hear a CD or MP3 to ensure that your machine is making sound.) Thirdly, ensure that the "volume control" (slider) at the bottom left of the video player, next to the time display is turned up.
For more help, click 'Questions' at the end of the page in the bottom site navigation.