A difficult loader is one of the most traumatic and stressful experiences for horse and handler, and it's surprisingly common! Sarah demonstrates the problem with Eric, who has been difficult for years. Horse behaviourist, Richard Maxwell sets about understanding Eric's evasions and finding ways to counter them. "The horse's smartness is his ability to look stupid, so it's important we respect his intelligence. It's like playing chess", says Richard. Using a training halter, he starts a dialogue with Eric that involves being able to move his feet and increase the speed of his responses. Richard applies this, with dramatic results, to loading!